REAL ESTATE TECHNOLOGY, MORTGAGE AND LENDING
Businesswire | May 19, 2023
Sagent, a Warburg Pincus-backed fintech software company modernizing mortgage servicing for banks and lenders, today announced a seven-year partnership extension with American Savings Bank (”ASB”) to continue powering its mortgage servicing ecosystem.
American Savings Bank will continue powering its scale servicing operations with Sagent’s cloud-based LoanServ system of record. For more than two decades, ASB has relied on Sagent’s nimble, highly configurable servicing technology to automate complex, high-volume tasks and workflows, deliver a better customer experience, and adapt in real time to constantly evolving customer and regulatory requirements.
“American Savings Bank’s high-touch, high-tech banking is the key to lifting up the communities we serve and making their dreams possible. Sagent’s cloud-native platform combines the best of core banking and mortgage servicing technology that makes things easier for our customers and our team members who serve them,” said Tony Au, Director of Consumer Loan Operations at American Savings Bank.
“We genuinely appreciate how Sagent helps American Savings Bank offer the most modern customer experience while adding our special human touch, and how Sagent’s platform depth enables us to manage every little service and compliance detail. This is what sets us apart.”
Since 1987, Hawaii-based American Savings Bank has served Hawaii’s businesses and communities, providing a full range of financial products and services including business and consumer banking, home loans, and insurance. ASB matches its exceptional customer experience with an employee experience that has garnered local recognition as one of Hawaii Business Magazine’s Best Places to Work for 13 consecutive years, as well as national recognition by American Banker Magazine (Best Banks to Work For) and Fortune Magazine (100 Best Workplaces for Women and 50 Best Workplaces for Diversity).
“American Savings Bank is a market leader because they get how to combine high-touch service with high-tech experiences for their customers and teams. Sagent is honored to help power this industry-best customer experience, and after our long relationship, I feel like we’re just getting started,” said Dan Sogorka, CEO at Sagent.
“With the help of long-time customers like American Savings Bank, Sagent continues to build out our platforms to engage and retain their customers for life. We listen to what they and their borrowers need, then keep building our cloud-based core, default, and consumer platforms to manage every granular detail of their loan servicing business.”
Sagent’s cloud-native, open-API mortgage servicing platforms are the industry’s only scale systems all synchronized by real-time data. This is the latest in a series of Sagent moves to transform the homeowner experience for financial orgs servicing millions of consumers with trillions in mortgage balances.
About Sagent
Sagent powers America’s top bank and nonbank lenders to engage, care for, retain, and modernize the homeownership experience for millions of borrowers. Servicers use our flexible, scalable, and configurable solutions to engage borrowers and earn customer loyalty, lower servicing costs, ensure compliance, and increase the value of servicing rights throughout full market cycles. Sagent is backed by Warburg Pincus, one of the world’s leading private equity investors, and powers trillions in outstanding mortgage servicing for its customers. Visit www.sagent.com to learn more.
About American Savings Bank
American Savings Bank (ASB) has been serving Hawaii’s businesses and communities since 1987 and provides a full range of financial products and services, including business and consumer banking, home loans, and insurance. ASB is one of Hawaii’s leading financial institutions, with online banking services and branch locations in the state offering evening and weekend hours. ASB provides Hawaii’s consumers and businesses with more extended weekday and weekend hours than other similarly sized local banks, as well as a convenient in-store location.
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REAL ESTATE TECHNOLOGY, REAL ESTATE INVESTMENT
PRnewswire | May 02, 2023
SentriLock, the official lockbox of the National Association of REALTORS®, and Rental Beast, the exclusive rental technology provider for the National Association of REALTORS®, have announced a partnership that will make Multiple Listing Service (MLS) platforms specifically compatible with managing rental listings, providing unprecedented functionality for renters, investors, and property owners.
Through this integration, SentriLock users will now have the added capability to conveniently assign electronic lockboxes to their rental property listings directly from the Rental Beast platform, which powers the MLSs' Add/Edit functionality. The integration provides these properties with the same enhanced control and security that SentriLock users have on their "For Sale" listings. Real estate professionals will know when potential renters have viewed the property and owners can easily coordinate with contractors and others needing access to the property, providing them with one-time "flex codes". The integration makes it easy to schedule showings, saving time for agents and property owners.
"Historically, the rental transaction market has been a fragmented and messy place. Our partnership with SentriLock is designed to make the agent or REALTOR® the power user as it pertains to rentals," said Ishay Grinberg, CEO and Founder of Rental Beast. "Because of this integration with SentriLock as the leader in the field of electronic lockboxes, we're creating a seamless ecosystem that empowers agents and property owners with the ability to continue building their long-term businesses."
"Our partnership with Rental Beast aligns perfectly with SentriLock's core values of providing innovative solutions to make the real estate industry more streamlined and user friendly," said Scott Fisher, CEO and Founder, SentriLock. "In solving a longstanding compatibility issue with MLS systems and rental properties, we know that renters, agents, and owners alike will benefit from having an interface tailored for their specific needs."
The partnered integration will roll out beginning with Triangle MLS™.
About SentriLock, LLC
SentriLock is a leading provider of electronic lockbox solutions for the real estate industry. SentriLock's lockboxes use advanced technology to ensure that only authorized individuals have access to properties and provide real-time access and activity reports. SentriLock is dedicated to providing its customers with the highest level of security and convenience.
About Rental Beast
Rental Beast is a leading real estate technology firm with an end-to-end SaaS platform designed to empower real estate professionals and the nation's most comprehensive database of nearly eleven million rental properties. Sourced directly from property owners, updated in real-time, and offering a fulfillment-grade rental dataset, the Rental Beast database provides real estate professionals with an unparalleled view of all properties and owner types.
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REAL ESTATE TECHNOLOGY, AGENT
Businesswire | March 27, 2023
Cloze, an AI-based intelligence provider focused on the real estate market, announced today that Brown Harris Stevens (BHS), the premier privately held real estate brokerage, has successfully rolled out Cloze CRM as part of its market-leading BHSOne initiative. Within just six weeks, adoption of Cloze CRM has overachieved its initial targets, driven initially by a highly successful internal marketing campaign that itself used Cloze, and fueled further by agent-to-agent recommendations from early adopters.
“We looked at many different CRMs, and Cloze gave us three clear reasons why it was the only partner for us,” said Matthew Leone, chief marketing officer at Brown Harris Stevens. “First, there was no barrier to entry. We were amazed at how easy it was to log in, create an account, and get onboarded. Second, you can access all of its functionality through its mobile application—our agents are in front of their phones 100% of the time. And finally, the integration of artificial intelligence was a game changer. We’ve seen how it can as a virtual assistant suggest the proper prospecting steps and touchpoints with everyone in their sphere of influence leading to a higher engagement rate.”
In contrast to typical CRMs that expect agents to constantly update and log their activities and contacts into the system, Cloze silently manages that busywork in the background without disrupting an agent’s daily workflows. Through the insights extracted from agent communications, Cloze CRM flags action items and due dates and recommends how, when, and why to reach out to new and previous clients, highlighting special events, birthdays, or anniversaries, for example, or bubbling up contacts that could benefit from outreach.
“Cloze is by far the best CRM I have ever used,” described Holly Smith, an agent affiliated with BHS’ Palm Beach office. “The AI features are amazing. It reminds you each morning who you need to follow up with, logs and attaches all calls and emails to a contact, and even writes emails for you with AI.”
As part of an internal use case, BHS’ marketing team used Cloze to increase email engagement rates from 10-20% to 80-100% by delivering customized, relevant content to each of the brokerage’s 2,500+ agents. Such customization was made possible because Cloze combines a robust template library with automated processes and AI-generated insights, making it simple to provide highly customized content relevant to each recipient and to do so at scale. The result has been the ability to reach more people in less time with more authenticity.
“Our goal was to provide a tool that would make our agents and managers more efficient in communicating while helping them keep on top of tasks, even as they’re managing multiple deals at different points in the home-buying process,” explained BHS CTO Chris Reyes. “Cloze not only met those expectations, but exceeded them.”
For more information on how BHS agents are deriving value from Cloze CRM, check out the case study and video interview at https://blog.cloze.com/cloze-crm/cloze-the-ai-driven-game-changer-for-brown-harris-stevens/.
About Cloze
Cloze’s artificial intelligence (AI)-powered real estate platform translates everyday communications into actionable insights that brokerages and their agents use to close more deals, drive higher revenue, and increase profitability. Cloze achieves this by strengthening relationships, reducing manual work, driving a more consistent lead-to-close experience, and improving both marketing ROI and overall closure rates.
Cloze’s full suite of real estate solutions includes Cloze CRM, Cloze Marketing, Cloze Leads, and Cloze AI Insights. To learn more, visit cloze.com.
About Brown Harris Stevens
Brown Harris Stevens (BHS) is one of the most prominent privately-held real estate firms in the world. Established in 1873, BHS has historically dominated the luxury, high-end market. With more than 2,500 agents across the East Coast, the company oversees the sale of marquee properties worldwide, including property management and new development marketing, from its headquarters in New York City and its offices throughout the Tristate area, Palm Beach, and Miami. Learn more at www.bhsusa.com.
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