Ellis
For over 35 years EPMS has been helping multifamily housing companies evaluate their sales and marketing effectiveness through our Apartment Mystery Shopping, offering participation in our nationally recognized Quarterly Benchmark Comparison report. In addition, we have the Resident Feedback (Survey) as part of our newest vision of providing our clients with insight into the Voice of the Customer.
Using a multiple-step process that captures the Customer Experience as a whole - from objective technique (shops) to subjective feedback (surveys) to the most driving force in buying decisions, emotional impact (social media) – Ellis offers customers easily attainable solutions that drive true customer loyalty, resident retention, and ultimately profits.
Based upon proven NPS (Net Promoter Score) methodology as developed by Bain & Company, we identify how loyal your residents are and how likely they are to recommend you to others and to remain a resident at your community. The program