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Texas Real Estate Commission, Appraiser Board accused of ignoring customer service “crisis”

October 09, 2018 / Ben Lane

The agencies that license real estate agents and appraisers in the state of Texas are ignoring a customer service “crisis” while hoarding money that could be used to address a laundry list of problems, a Texas government watchdog recently said. The Texas Sunset Commission, a state government watchdog agency that advises the state’s legislature on the effectiveness of state agencies, said in a report published this month that the Texas Real Estate Commission and the Texas Appraiser Licensing and Certification Board are keeping excess revenue in their coffers to pay for a new building rather than using the money to deal with customer service problems that are “overwhelming” the agencies.