The Return of Europe

Realvolve Webinar: Mark Stepp & Kendyl Young discuss the Client Lifecycle - This webinar begins by looking at the client lifecycle of a contact from LEAD - CLIENT - PAST CLIENT and the workflows that Kendyl put in place to handle each milestone. The we have a discussion on some of the particular actions and checklists to handle challenges in the cycle.

As the acuity care needs of senior living residents rise, so does the need for more efficient workflows and better outcomes. Technology can help simplify both of these areas, by providing customizable data that highlight changes in condition and quality of care, and by informing residents' families about the care their loved ones are receiving. On September 8, at 2:00 pm Eastern, Seniors Housing Business magazine will host a webinar exploring how technology is helping to improve senior care across the country. Webinar attendees will learn about the latest innovations in care transition management and preventive healthcare. Topics will include: The latest trends in technology-enabled senior care How technology can help simplify workflows and improve care transitions The importance of involving families in the care planning process How to implement technology solutions to support these goals Panelists: Amy Ostrem, Vice President, Strategy & Portfolio Management, MatrixCare; Cassie Diner, Clinical Product Manager, MatrixCare; Kelly Danielson, Clinical Product Manager, MatrixCare; Joy Herring, VP of Clinical Analytics, LTC Consultants; and the moderator, Eric Goldberg, Seniors Housing Business. This discussion is sponsored by MatrixCare, an industry-leading provider of post-acute EHR to facility-based care settings and home care/home health and hospice organizations.

Commercial leases often require tenants in a multi-tenant development (such as a shopping center or office building) to pay CAM charges in addition to monthly rent. These lease provisions often are misunderstood or taken for granted by landlords and tenants and, as a result, are frequently violated, knowingly or otherwise. Sophisticated tenants require CAM charges to be "actually paid or incurred" or "expended" by the landlord to be reimbursable, and they are careful to prohibit landlords from passing their overhead on as disguised CAM charges. To guard against this practice, tenants should negotiate (and then review) their leases carefully, require landlords to deliver "reasonably detailed statements" of CAM charges as often as the lease requires, and should scrutinize those statements to ensure that all charges are allowed by the lease. CAM charges often include property management fees. In addition, most leases permit the landlord to estimate CAM charges and force tenants to pay their share of those estimates monthly. Generally, they require the landlord to reconcile or justify the actual CAM charges to its tenant after the end of each year. Commercial landlords that also manage the project themselves often charge tenants, in addition to CAM expenses incurred, an arbitrary, "industry standard" percentage of the rent as "a property management fee," even though the lease does not expressly provide for that, and no third-party management fees are paid or incurred by the landlord. When the CAM charges are based on actual costs, a tenant might want to negotiate a cap on how much they will be required to pay for their share of common area maintenance. Putting a cap on CAM charges helps protect the tenant from their lease expenses increasing outside of their budget or sudden surprises at the beginning of the year. In turn, this adds some risk to the landlord to cover additional expenses themselves. With fixed CAM charges, property owners set a flat fee for common area maintenance and usually add small annual increases to that fee to cover the cost of inflation. Tenants may still want to review the property expenses to ensure their CAM charges aren't significantly higher than they should be. Fixed CAM charges can either apply to property taxes, insurance, and actual maintenance costs or only to maintenance costs while leaving the property taxes and insurance adjustable. Listen as our authoritative panel discusses the best practices in negotiating CAM provisions, what types of provisions to include, and when to choose between a capped or fixed cost CAM provision.

Watch the replay of our Q3 Housing Forecast webinar to get the current national housing market forecast from Zonda’s chief economist, Ali Wolf. You’ll also hear regional forecasts for Denver, Phoenix, and Salt Lake City, from our advisors John Covert and Evan Forrest. Take a closer look at market opportunities and challenges to discover the relationship between sales and starts, how buyers are viewing the market, and how our forecasts have shifted in response to new information.